Privacy Policy

At Hunza Weaving Center, we are committed to protecting your privacy. This Privacy Policy (“Policy”) explains how we collect, use, disclose, and safeguard your personal information when you use our website or make purchases from our online shop. By accessing or using our website, you consent to the practices described in this Policy. If you do not agree with the practices described in this Policy, you should not access or use our website.

1. Information We Collect

1.1. Personal Information:

When you make a purchase from our online shop or create an account on our website, we may collect personal information, such as your name, email address, shipping address, billing address, and payment information. We collect this information to fulfill your orders and provide you with the products or services you requested.

1.2. Usage Information:

We may also collect non-personal information about your use of our website, such as your IP address, browser type, operating system, referring URLs, and website usage patterns. This information is collected to improve our website and enhance your user experience.

2. How We Use Your Information

2.1. Order Fulfillment:

We use the personal information you provide to process your orders, communicate with you about your orders, and deliver the products or services you requested. This includes sharing your information with third-party service providers involved in the order fulfillment process, such as shipping carriers.

2.2. Account Management:

If you create an account on our website, we may use your personal information to manage your account, provide customer support, and communicate with you about your account.

2.3. Marketing Communications:

With your consent, we may use your personal information to send you promotional emails or newsletters about our products, services, and special offers. You can opt out of receiving such communications at any time by following the instructions provided in the email or by contacting us directly.

2.4. Website Improvement:

We may use non-personal information, such as website usage statistics, to analyze trends, administer our website, track users’ movements, and gather demographic information. This information helps us improve our website and tailor our offerings to better meet your needs.

3. How We Protect Your Information

3.1. Security Measures:

We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

3.2. Third-Party Services:

We may use third-party service providers to assist us in operating our website, processing payments, and providing other services. These third parties may have access to your personal information only to perform specific tasks on our behalf and are obligated not to disclose or use it for any other purpose.

4. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

5. Your Rights and Choices

5.1. Access and Correction:

You may review, update, or correct your personal information by logging into your account or by contacting us directly. We will make reasonable efforts to accommodate your request, subject to any legal or contractual obligations.

5.2. Opt-Out:

You can opt out of receiving promotional emails or newsletters from us by following the instructions provided in the email or by contacting us directly. However, please note that you may still receive transactional or administrative communications from us regarding your orders or account.